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Useful Information

CARE GUIDE

In order for your purchase to stay looking its very best please follow the care instructions provided on each item.

For clothing, we recommend a 30 degree wash in your machine – hang to air dry and iron on a cool setting. For woollen garments please hand wash, gently wring and dry flat. Cool iron.

For accessories it is best to wash them in warm soapy water (no harsh detergents!) and air dry. Items such as collars and harnesses can be machine washed but it is not advisable as the hardware can become scratched and may also damage the inside of your drum.

You can also add a waterproofing/stain proof spray to your accessories to help keep them looking their best for longer.

SHIPPING

Items for UK customers will be shipped via 1st Class signed for delivery service which is fully trackable.  Please allow up to 10 business days from date of placing your order to receiving your items.

Items for mainland Europe and worldwide will be sent via International tracked and signed for service within 1 business day of placing your order.

RETURNS

At Red & Ginger we want you to be 100% satisfied with our service. Faulty products may be returned for a full refund, exchange of purchase or replacement product. If you have ordered the wrong size, you can exchange for the correct one PROVIDING that it is not a made to measure item – these are strictly non refundable unless damaged – and providing all tags are intact and the item hasn’t been worn.

Cancellations

If you wish to cancel an order please email us hello@redandginger.co.uk and we will see what we can do for you. If however we have already begun to create your order we will not be able to cancel it and refund you.

Lost/stolen items

in the unlikely event of your parcel being lost or stolen, we are willing to refund HALF the cost of your purchase excluding postage. You must wait for at least one week after the expected arrival date before claiming your partial refund. Lost/stolen items are out of our hands so unfortunately we are unable to provide replacement items.

We recommend hand washing in warm soapy water and air drying for best results.

Most of our products are made to order and can take up to 10 working days to complete so please allow plenty of time for this. If you need something in a rush, please drop us an email before ordering and we will try and accommodate you.

You can find all the information on how to measure your dog in our sizing guide.

Yes! Both our chest and strap harnesses are fully adjustable at the neck and the tummy to ensure the perfect fit.

If you have bought the wrong size item and would like to exchange for the correct one, then you may send it back to us providing the item is in the same condition as you received it and all the tags are intact. We cannot accept returns on items where the customer has changed their mind, or if it is a bespoke made to measure garment.

Postage costs for returns are solely the customers responsibility.