SHIPPING & RETURNS

SHIPPING POLICY

Items for UK customers will be shipped via 1st Class signed for delivery service which is fully trackable within 1-3 business days of placing your order if it is a ready to ship product. This is priced at £7.

Items for mainland Europe and worldwide will be sent via International tracked and signed for service within 1-3 business days of placing your order if it is a ready to ship product. These are priced at £17 for Europe and £23 for worldwide services.
 

Please note: there may be additional customs charges to pay on receiving items. Always check with your own governments websites for up to date fees.

RETURN & EXCHANGE POLICY

We want you to be 100% satisfied with our service therefore faulty products can be returned for a full refund, exchange of purchase or replacement product. You can exchange a product PROVIDING it is not a made to measure item – these are non refundable unless damaged. However the item must be unworn and the customer must pay for return postage.

If you wish to cancel an order please email us hello@redandginger.co.uk and we will see what we can do for you. Unfortunately we cannot cancel orders in process.

In the unlikely event of your parcel being lost or stolen, we will refund HALF the cost of your purchase excluding postage. You must wait for at least two weeks after the expected arrival date before claiming your partial refund. Please note we cannot provide replacement lost/stolen items.